Returns

You may return eligible items within 30 days of order receipt.  To be eligible for a full refund or exchange, returns must be in original packaging, and never used (unworn, unwashed, unaltered) and with it's tags on. If you have used the item or laundered it, no refund will be given. Original shipping and gift wrapping charges are non-refundable.

Up to 30 days from the date of shipment, we’ll gladly consider any items for return or replacement that are defective due to a manufacturing defect. 

We do not accept returns and/or exchanges on items purchased as final sale.

To complete your return, we require a receipt or proof of purchase.

To complete your return, please contact customer service –

E-mail to – luckyludesign1@gmail.com

With -

1. Your order number
2. The item(s) you wish to return – item # and description and quantity
3. The reason for the return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

FINAL SALE ITEMS

Unfortunately, final sale items are not eligible for returns, exchanges, or refunds.

REFUNDS

Once your return is received and inspected, you will receive an email notification that we have received your returned item, as well as the approval or status of the refund to be issued including any fee charges if applicable.  A credit will appear on your credit card or original method of payment within 7-10 business days after this e-mail notice is sent. 

EXCHANGES DUE TO DAMAGE OR DEFECT 

We will happily replace items that are defective or damaged upon arrival.  If you need an exchange for the same item, send us an email describing the issue and requesting a return authorization number to -  luckyludesigns1@gmail.com

EXCHANGES 

To ensure you receive the product you need, simply place a new order. As soon as we receive your return, we’ll refund your original method of payment on the original order.

GIFT EXCHANGES 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the current price of the item returned.  Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we can either offer you store credit or the gift giver can be given a refund. 

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at luckyludesigns1@gmail.com. Policies are posted for reference, and are subject to change.